About the Role

At WMX, the Senior Brand and Artist Operations and Logistics Project Manager is the operational backbone of merchandise and experiential campaigns, overseeing the end-to-end execution of large-scale merchandise projects for high-profile artists, with a specific focus on the operations and logistics of high-impact pop-up shops and experiences. The role owns administrative frameworks, manages complex budgets and supplier networks, and drives cross-functional alignment to ensure every physical merchandise project is delivered flawlessly, on time, and on budget.

Key Responsibilities

Oversee the complete lifecycle of large-scale merchandise campaigns from final creative approval through to consumer delivery
Take the operational lead on bespoke physical pop-up shops (build-outs, staffing, POS systems)
Build, maintain, and own all critical project documentation, including master administrative tracking sheets, critical paths, supplier setup and payment summaries
Lead monthly budget updates for finance teams, working with department heads
Create and manage accurate buying sheets; oversee inventory management across all sales channels
Coordinate complex logistics, ensuring goods are shipped, tracked, and delivered to global warehouses, retail partners, or pop-up locations
Ensure all suppliers and partners are contracted and set up
Track production, freight, marketing, and operational costs; ensure projects hit margin and profitability targets
Schedule and lead regular project status meetings as the central hub of information
Drive cross-functional collaboration across Creative, Production, Brand Management, PR, Marketing, and E-commerce teams
Act as first line of defence for logistical or operational roadblocks

Requirements

Typically 5+ years of project management or operations experience, ideally within merchandise, events, retail, fashion, or music
Deep understanding of supply chain, inventory management, global shipping, and operational needs of physical pop-ups and e-commerce platforms
Exceptional administrative skills with advanced proficiency in Excel/Google Sheets
Strong ability to build, manage, and reconcile complex project budgets
Excellent interpersonal skills, able to run meetings and hold cross-functional teams accountable to deadlines
Cool-headed, proactive approach to resolving last-minute logistical hurdles in a fast-paced, high-stakes environment

Details

On-site 3 days per week at 27 Wrights Lane, London. Role is within WMX, Warner Music Group's artist services and merchandise division.