Systems Operations Engineer

Universal Music is looking for a Systems Engineer to be a key member of its Operations Center in London, applying server and cloud management skills in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure. This position is shift-based.

A strong ability for troubleshooting and problem analysis is required, along with the ability to clearly communicate the results of problem analysis to business stakeholders, IT support teams and network providers to quickly and effectively resolve operational issues. In addition to good technical skills, you must be comfortable communicating with business end users, technical IT teams, business partners, network providers and business process outsourced vendors, all while being sensitive to a wide diversity of cultural and technical backgrounds in a global business environment.

Job Functions

• Diagnose and solve problems, frequently under time constraints and business pressure
• Contribute to detailed capacity and performance analysis
• Work with vendors and global/regional IT groups to resolve problems in a timely manner
• Serve as primary escalation point for the UMG application communities and sourcing provider(s) for operational issues, ensuring timely resolution and communication
• Monitor infrastructure operational alerts (e.g. environmental, server performance and devices) and escalate as necessary
• Maintain high-quality process and procedure documentation
• Maintain and implement high-quality operational standards, processes and procedures
• Maintain redundancy, backup and recovery processes, and disaster recovery procedures
• Maintain and enhance knowledge of key technologies
• Monitor and tune systems to identify and eliminate issues and potential bottlenecks
• Participate in on-call rotation; work outside standard business hours will occasionally be required
• Participate in developing automation to reduce the time spent on routine tasks
• This position is shift-based

Job Requirements – Essential

• Minimum of three years' experience in technical server management and/or enterprise cloud systems (AWS, Azure, Google)
• Strong knowledge of virtualization technology (VMware, Hyper-V)
• Strong people skills and the ability to be both diplomatic and firm
• Familiarity with operating system administration and tools including Microsoft, macOS and Linux
• Experience with scripting to develop automation and reporting
• Exposure to managing large cloud server infrastructure on AWS and/or Azure
• Communicate clearly in both written and verbal form to technical and non-technical audiences
• Manage time well in a high-interruption operational environment and handle the details of several technical tasks simultaneously
• Customer and service delivery oriented
• Excellent and creative problem solver
• Knowledge of Infrastructure as Code

Job Requirements – Desirable

• MCSE and/or Linux certifications preferred
• Exposure to version control and release management concepts and tools, particularly Git (GitHub / Bitbucket) for code branching and merging
• Familiarity with Systems Reliability Engineering principles, automation and AI
• Experience in service management
• International experience is beneficial; additional languages a plus

Education

• Bachelor's degree in Computer Science or Engineering or a closely related field, or comparable education and experience
• AWS, MCSE or other professional certifications
• ITIL Foundation certification strongly desired

About Universal Music

It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Equal Opportunities

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.

Important Note

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. The job description should therefore be seen as indicative and not as a permanent, definitive and exhaustive statement.