TicketSwap, the fan-to-fan ticket marketplace for concerts, club nights and festivals, is hiring a People Operations & Automation Specialist in Amsterdam (hybrid, 12-month contract) to run day-to-day People operations and automate HR workflows.

About TicketSwap

TicketSwap is on a mission to be the experience marketplace every fan loves. More than 20 million fans across 42 countries use TicketSwap, supported by an international team of more than 200 people.

What you'll do

You'll combine hands-on People Operations with process improvement and automation, owning important parts of the employee lifecycle while removing repetitive work. You'll join a team of the Director of People, People Business Partners, Office Manager, System Administrator and Corporate Recruiter.

Responsibilities

Own day-to-day People operations across the employee lifecycle: preboarding, onboarding, offboarding, employee changes, HR documentation, visa requests and extensions, and employee data.
Be the first point of contact for questions about People policies, benefits, leave, payroll and employment topics.
Maintain accurate employee information in Personio and other People systems, with a focus on data quality, privacy and GDPR compliance.
Support the monthly payroll process with the external payroll partner.
Map and improve People processes, using automation and connections between Personio, the ATS and Notion.
Create and improve templates, dashboards, reporting and documentation.
Monitor and improve existing automations and workflows.
Partner with People Business Partners, IT and Finance to build compliant, scalable processes.
Help People team colleagues adopt new tools and automations.
Contribute to broader People & Culture projects, from employee engagement to recruitment support.

Requirements

Some experience in People Operations, HR administration, HR systems or a similar role (onboarding, offboarding, payroll, employee data).
Confident handling operational People work with attention to detail.
Experience improving or automating workflows (HR system functionality, Zapier, Make or similar).
Comfortable with HR systems; Personio, an ATS, Loket and Notion are a plus.
Comfortable working with data and reporting; working knowledge of GDPR and Dutch employment practices (or motivation to learn).
Organised, proactive and a clear communicator who takes ownership.
Fluent English, written and spoken; Dutch is a plus.

Why you'll love it here

Operational ownership and improvement go hand in hand: responsibility comes early, good ideas matter more than hierarchy, and you'll see the impact of your improvements in how colleagues experience TicketSwap every day.

Practical details

Location: Amsterdam or within reasonable travelling distance
Work setup: Hybrid, 60% at the Amsterdam office, 40% remote
Hours: 32–40 hours per week
Right to work in the Netherlands required
Contract: 12 months