Customer Support (Hungarian speaking)
TicketSwap
- Employment type
- Full-time
- Country / Region
- Netherlands
- City / Location
- Amsterdam
- Workplace
- Hybrid
- Seniority
- Entry-level (0-2 years XP)
- Salary
- €2,730 / month
- Language(s) required
- Magyar, English
- Job offer language
- English
- Applications open until
- 13 November 2026
TicketSwap is hiring a Customer Support (Hungarian speaking) in Amsterdam, Netherlands. This is a full-time, hybrid position in Operations, HR & Admin at entry-level level. Applications are open until 13 November 2026.
More: Music jobs in Amsterdam · Music jobs in Netherlands
TicketSwap is looking for a Hungarian-speaking Customer Support agent in Amsterdam to give front-line support to Hungarian-speaking fans through chat, email and phone. TicketSwap helps over 20 million users in 42 countries buy and sell tickets safely.
Responsibilities
- Answer fan questions via chat, email and phone, including questions about using the site and selling tickets
- Fix sellers' mistakes and find ways to prevent them
- Meet customer satisfaction and productivity goals that support company-wide targets
- Manage conversations in Intercom
- Identify recurring issues and share insights with the wider CX team
- Work with colleagues to keep support consistent and high-quality
- Occasionally help during peak periods and holidays, such as King's Day
Requirements
- Native-level Hungarian and fluent English, written and spoken (other languages are a plus)
- Some office or professional experience, ideally in customer support
- Comfortable supporting customers by chat, email and phone
- Calm, clear and friendly, even under stress
- Available full-time (40 hours) and based in or near Amsterdam
- Handles stress well, adapts to change and enjoys a fast-paced environment
- Experience with Intercom or similar tools is a plus
- Interest in live events, music, sports or culture
Working Hours
- Standard shifts: 9:00–18:00, Monday to Friday
- One evening shift per week: 12:00–21:00
- No weekend shifts; weekends are covered by part-time staff
- Occasional work on peak event days, such as King's Day
Contract and Salary
- Full-time, fixed-term for 7 months, with the intention to extend
- €2,730 gross per month for 40 hours a week, excluding holiday allowance
- Amsterdam office; office-first, with hybrid work possible
What We Offer
- A mission-driven, international team
- Opportunities to grow with a supportive team and make an impact on millions of fans
- Additional perks and benefits are listed on the TicketSwap careers page
Application
Apply with your CV (required) and optionally a cover letter, and answer the written questions about which company value resonates most, why you are interested, how you would contribute, your availability, location and salary expectations (please write the answers yourself, without AI). You must live in or near Amsterdam (within a one-hour commute) and be eligible to work in the Netherlands, and confirm that you speak Hungarian and English fluently.
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