Customer Support (Dutch speaking)
TicketSwap
- Employment type
- Part-time
- Country / Region
- Netherlands
- City / Location
- Amsterdam
- Workplace
- Hybrid
- Seniority
- Entry-level (0-2 years XP)
- Salary
- Not communicated
- Language(s) required
- Nederlands, English
- Job offer language
- English
- Applications open until
- 6 November 2026
TicketSwap is hiring a Customer Support (Dutch speaking) in Amsterdam, Netherlands. This is a part-time, hybrid position in Operations, HR & Admin at entry-level level. Applications are open until 6 November 2026.
More: Music jobs in Amsterdam · Music jobs in Netherlands
TicketSwap is hiring a part-time Dutch-speaking Customer Support agent in Amsterdam (24–32 hours/week, 7-month contract) to help fans buy and sell tickets with confidence via chat, email and phone.
About the team
TicketSwap's mission is to enable fans to go to more events they love and support organisers in building lasting success. Customer Support is the front line: assisting fans with how to use the platform, selling tickets and anything in between, quickly and effectively.
What you'll do
- Help fans with questions via chat, email and phone, with great enthusiasm.
- Fix sellers' mistakes and find ways to avoid them in the future.
- Achieve customer satisfaction and productivity goals that contribute to company-wide targets.
- Use Intercom to manage conversations.
- Spot recurring issues and share insights with the wider CX team.
- Work closely with colleagues to ensure consistent, high-quality support.
- Support peak moments and holidays (like King's Day) when the events world is buzzing.
Requirements
- Native-level Dutch and fluent English, written and spoken; additional languages are a plus.
- Some experience in an office or professional environment, ideally customer support.
- Comfortable talking to customers via chat, email and phone; calm, clear and friendly under stress.
- Available 24–32 hours per week, based in or near Amsterdam, including at least one weekend shift (Saturday or Sunday, 10:00–18:00) every week.
- Stress-resistant, embraces change, likes a fast-paced environment.
- Experience with Intercom or similar tools is a plus; interest in live events, music, sports or culture.
Why you'll love it here
- A mission-driven company built by fans, for fans.
- Work from the Amsterdam office with a supportive international team.
- Real impact on the experience of millions of fans worldwide.
Practical details
- Location: Amsterdam (office-first, hybrid possible)
- Hours: 9:00–18:00 or 12:00–21:00, Monday to Friday; one evening shift (12:00–21:00); weekend shift every week (10:00–18:00)
- Peak event days (e.g. King's Day, Easter)
- Contract: 0-hour contract, 7 months with option to extend
- Salary: €15.75 gross per hour (+8% holiday allowance and 9.6% holiday pay)
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