eCommerce Manager
The Orchard
- Employment type
- Full-time
- Country / Region
- Germany
- City / Location
- Berlin
- Workplace
- On-site
- Seniority
- Mid-level (2-5 years XP)
- Salary
- Not communicated
- Language(s) required
- Deutsch, English
- Job offer language
- English
- Applications open until
- Not communicated
The Orchard is hiring an eCommerce Manager in Berlin, Germany. This is a full-time, on-site position in Sales, Partnerships & BizDev at mid-level level.
More: Music jobs in Berlin · Music jobs in Germany
The Orchard (Sony Music's distribution and label services company) is looking for an eCommerce Manager in Berlin to drive the growth and performance of its e-commerce platforms across the EU, overseeing artist and label webstores and advising clients on e-commerce best practice.
The role
You will combine strategic planning, operational execution and cross-functional collaboration to enhance the online presence, optimise sales and deliver an excellent customer experience. A strong background in Shopify, inventory management and project management is essential, along with the ability to work closely with the marketing team on promotions and seasonal campaigns. We are looking for a self-starter who can generate campaign ideas, lead teams and clients through every step of a project and manage several projects at once.
What you will do
- Manage the company's D2C and e-commerce operations across the EU region
- Take full responsibility for the online stores, including artist and label stores on Shopify, and their integration with warehouse and ERP systems
- Create and maintain product listings across the stores
- Coordinate and manage the external logistics partner, including daily operational alignment
- Oversee order fulfilment, ensuring accurate order, shipping and payment status handling
- Manage and improve customer service processes, including the integration of new systems and tools
- Implement store front-end changes and optimisations
- Administer D2C stock reservations and associated operational workflows
- Act as the central point of contact for all EU e-commerce daily business
Who you are
- At least 3 years of experience in e-commerce
- Experience within the music industry is preferable
- Strong project management skills, able to oversee multiple campaigns and meet tight deadlines
- Collaborative, with strong communication skills across marketing teams, clients and other stakeholders
- Excellent analytical and problem-solving skills
- Proficiency in Shopify and email marketing platforms is preferable
- Fluent in written and spoken German and English
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