The Subscriptions Mission builds and evolves Spotify's subscription products and marketplace experiences to drive sustainable user and revenue growth globally.

Spotify's Customer Service Platform powers interactions between users and support teams. This Product Manager role shapes the tools, channels, and foundational APIs enabling advisors to deliver fast, effective support at scale.

What You'll Do

Own the product vision and roadmap for support advisor tools, improving efficiency and user outcomes
Define how customers access support across chat, email, social messaging, and emerging channels
Strengthen the foundational API layer connecting support systems, focusing on reliability and extensibility
Take initiatives from discovery through launch, partnering with engineering for iterative delivery
Identify opportunities to apply AI and automation within advisor workflows and channel routing
Collaborate with engineering, design, data science, and customer service operations
Define success metrics, run experiments, and use data to prioritize and measure impact

Who You Are

4+ years of product management experience in technology-driven environments
Systems thinking with understanding of APIs, integrations, platforms, and tooling
Comfortable partnering with engineering on API design and technical trade-offs
Strong product development skills balanced with learning velocity
Empathy for support operations and customer service contexts
Clear communicator who creates alignment across disciplines
Data-driven decision maker comfortable with adaptation

Where You'll Be

London, UK (hybrid, with in-person meetings and work-from-home flexibility)

Product Manager - Customer Service Platform