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Support Specialist
Songtradr
- Employment type
- Full-time
- Country / Region
- Netherlands
- City / Location
- Remote
- Workplace
- Remote
- Seniority
- Entry-level (0-2 years XP)
- Salary
- Not communicated
- Language(s) required
- English
- Job offer language
- English
- Applications open until
- 27 October 2026
Songtradr is hiring a Support Specialist in Remote, Netherlands. This is a full-time, remote position in Operations, HR & Admin at entry-level level. Applications are open until 27 October 2026.
More: Music jobs in Netherlands
- Team: Support
Overview
Address a wide range of enquiries from Songtradr's diverse user base of music rights holders, fans, and buyers — crafting helpful, accurate responses as a vital part of company success.
Main Job Duties
- Use expert knowledge of the Songtradr product portfolio to field inquiries from artists, labels, fans, and music buyers
- Provide outstanding support to artists, rights holders, and fans, primarily via email
- Follow, review, and test new product developments to anticipate support issues
- Collaborate with product and engineering teams, making domain-expertise recommendations
- Analyse recurring issues to identify, report, and correct usability problems
- Own and update help documentation and internal processes
Desired Skills & Experience
- At least 2 years of customer support experience in a SaaS environment, ideally marketplace software
- Exceptional writing skills — clear, concise, empathetic, nearly error-free
- Strong memory and attention to detail
- Ability to troubleshoot HTML, CSS, and JavaScript-related issues
- Experience working with AI support agents
- Familiarity with support ticketing systems and customer service best practices
- Experience with content moderation or compliance workflows is a plus
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