Songtradr is hiring a Junior IT Support Specialist for its global IT & Security team in Amsterdam (hybrid). You will be the first point of contact for employee IT support and keep devices, systems and workplace technology running reliably and securely. You don't need years of experience: curiosity, interest in technology and the willingness to learn are what count.

Main job duties

IT support & service delivery

Act as the first point of contact for IT support requests via HaloITSM.
Provide timely, professional support for hardware, software and access-related issues.
Troubleshoot and resolve desktop, laptop, peripheral and basic networking issues.
Escalate incidents appropriately when issues require higher-level investigation.

Device & endpoint support

Configure, deploy and maintain laptops, desktops and peripherals.
Install and support authorized software and operating systems.
Keep devices secure and operational through updates and patches.
Support meeting room technology, phones and collaboration tools.

User & access support

Assist with onboarding and offboarding, including device setup and account provisioning.
Administer changes to individual and group user permissions under defined processes.
Support user lifecycle activities in collaboration with IT and People Operations.
Execute approved access requests under supervision, following documented procedures.

Asset & inventory management

Maintain an accurate inventory of IT assets including laptops, peripherals and licenses.
Support device lifecycle activities such as replacements, upgrades and returns.

Process & documentation

Follow documented IT procedures and support workflows.
Contribute to IT documentation and knowledge base articles.
Identify recurring issues and suggest improvements to tools, processes or documentation.

Project support

Participate in planned IT projects such as system upgrades, office technology improvements and tool rollouts.
Assist senior team members with operational initiatives as required.

Desired skills & experience

Some exposure to IT support, helpdesk or a customer-facing technical role; this can include internships, apprenticeships, study or hands-on personal projects.
Strong customer service mindset with clear, professional communication skills.
Comfortable using macOS and Windows; willing to learn to support both.
Familiarity with SaaS-based tools and modern workplace technology.
Ability to follow structured processes while adapting to new situations.
Strong organizational skills and attention to detail.
A proactive approach to learning and improving how things work.
Working proficiency in English; Dutch is a plus but not required.

Nice to have

Basic understanding of identity, access or device management concepts.
Any relevant certification or coursework (CompTIA A+, Google Workspace, Microsoft Fundamentals or similar).
Experience with scripting or automation, however basic.

What you'll learn

Google Workspace and Microsoft 365 administration.
Identity and access management, including SSO and multi-factor authentication.
Device management and endpoint security across macOS and Windows.
ITSM practice and service management in HaloITSM.
The security and compliance side of IT, including work toward ISO 27001 and SOC 2.

There is a clear path from here toward specialising in systems administration or security.

Details

Team: Operations
Location: Amsterdam, Netherlands (hybrid)
Employment: full-time