← Back to all jobs
Member Resolution & Complaints Manager
PRS for Music
- Employment type
- Full-time
- Country / Region
- United Kingdom
- City / Location
- London
- Workplace
- Hybrid
- Seniority
- Mid-level (2-5 years XP)
- Salary
- Not communicated
- Language(s) required
- English
- Job offer language
- English
- Applications open until
- 3 November 2026
PRS for Music is hiring a Member Resolution & Complaints Manager in London, United Kingdom. This is a full-time, hybrid position in Operations, HR & Admin at mid-level level. Applications are open until 3 November 2026.
More: Music jobs in London · Music jobs in United Kingdom
About the role
Own and resolve complex member escalations and complaints at PRS for Music, including ombudsman or external dispute-resolution cases, ensuring fair, timely and well-evidenced outcomes.
Responsibilities
- Act as the point of ownership for complex member escalations from receipt to resolution
- Investigate complaints thoroughly and gather evidence from internal teams
- Manage complaints in line with service levels, policies and ombudsman requirements
- Update senior stakeholders, members and internal teams
- Produce complaint insight on volumes, themes and root causes to drive service improvement
About you
- Experience managing escalations or complaints in a fast-paced environment
- Strong investigation, decision-making and stakeholder communication skills
- CRM experience, ideally Salesforce; knowledge of PRS or related industries desirable
Working model: hybrid, up to 3 days a week from home. London.
Ready to apply?
Create a free account to unlock the application link for this role.
Sign up / log in to apply