Muse Group is looking for an EUC Specialist in Sofia, Bulgaria to help modernise and secure our IT services, embed security by default working closely with the Security team, and take a lead role in consolidating IT services across the group's three major entities.

We are actively integrating AI automation into relevant areas of the business and expect candidates with mindset focused on improving efficiency and deliver a better user experience.

Work format is hybrid: 3 days on-site, 2 days remote.

Key responsibilities

EUC Consolidation

Maintenance of multiple on-premise Active Directory domains and Microsoft 365 and Google Workspace tenants while working on the migration plan
Future state design: generate proposal(s) for the ideal target operating model, including technical specifications, processes and costing
Migration planning: define the stages required to move from current state to the target operating model, including timelines, costs and deliverables for each stage
Migration execution: collaborate to the migration process, write documentation and delegate changes where necessary

Advocacy of Modernisation

Identify opportunities for the modernisation of technologies and working practices; write proposals highlighting the potential for operational efficiencies and cost reductions
Act as an internal evangelist, writing documentation and presenting at company town halls
Focus on removing the “burden of knowledge” from the end users; IT services shouldn’t require complex manual configurations, user interventions or training to be usable

Automation and Centralised Management

Lead the change to a “high-tech, low-touch” environment
Work with stakeholders to create user profiles (for example by entity, department, team) to automate configurations, assign permissions, etc.
Automate the deployment and configuration of new laptops (Windows and MacBooks)
Centralised patching/updates, application packaging and deployment
Automate the joiners/movers/leavers lifecycle, integrating with HR and service management systems

Security

Centrally enforce secure configurations
Support the move to Zero Trust

Requirements

5+ years’ experience managing Microsoft Windows Active Directory domains, both on-premise and hybrid (synchronising with Azure); includes experience managing domain creation, replication, trusts, GPOs.
5+ years’ experience managing the Microsoft stack: Microsoft 365, Copilot, Intune, Entra ID.
Experience planning and leading at least one migration from on-premise Active Directory to M365/Azure, including the migration of GPOs.
5+ years’ experience packaging applications and deploying them using Intune.
5+ years’ experience with PowerShell scripting.
Demonstrable experience designing, delivering and advertising workplace modernisation.
Able to work towards objectives autonomously.
Attention to detail.
Excellent written and verbal communication skills, including a very good command of the English language.
Able to work under pressure and with tight deadlines.

Beneficial

Experience managing Google Workspaces.
Experience in the consolidation of multiple Microsoft 365 and Azure tenants.
Experience managing Apple MacBooks, macOS provisioning, Apple Business Manager.
Experience with IaC in Azure.
Relevant IT certifications.

Benefits

Creativity every day: Make inspiring products for musicians, artists and creators – no day is the same.
Impactful work: Influence the future of the music industry and change the lives of millions worldwide.
Work set up: We’ll make sure you’re set up for success with the right work equipment, whether that’s company-provided hardware or an equipment allowance.
Growth and development: Receive specialized training, language lessons, conferences and learning materials.
Team well-being: Support for your mental health and wellbeing, including confidential help during life’s tougher moments.