Kobalt is looking for an Assistant to join its close-knit Writer & Publisher Relations team in London, managing publisher and writer client accounts and acting as the administrative point of contact for related queries. Full-time, permanent, hybrid (3 days in the office).

The role

You will handle a wide range of administrative tasks relating to the management of Kobalt's existing client base and respond to internal and external questions about client administration through the centralised CRM platform. It suits a detail-oriented, confident and flexible team player with strong communication skills who is comfortable working with senior colleagues and external clients.

What you'll do

Support the Writer & Publisher Relations team with scheduled administrative tasks and respond to client queries via Zendesk, helping prioritise the needs of Kobalt's 6,000+ clients
Make sure Kobalt has all relevant information on existing compositions before signing new agreements
Assist with client agreement onboarding and catalogue ingestion
Maintain and optimise client account information for efficient catalogue registration, royalty collection and ongoing administration
Work with Kobalt's Operations department to support the accurate production and distribution of client royalty statements
Develop a thorough understanding of Kobalt's services, internal systems and operations
Respond to internal and external administrative queries accurately and follow issues through to resolution

What you'll bring

Previous music administration and/or music publishing experience (preferred)
Strong organisational and prioritisation skills; calm under pressure
Excellent written and verbal communication skills, with fluency in English
A detail-oriented approach and a commitment to accurate client information and records
An adaptable, collaborative mindset in a fast-paced environment
Confidence communicating with senior colleagues, external clients and internal stakeholders
Trust, discretion and integrity with confidential information
Nice to have: client-facing admin experience; Zendesk or CRM experience; understanding of publishing administration, catalogue registration or royalty collection

Interview process

Introductory call with the Recruitment Team
Interview with the hiring manager
Interview with the Writer & Publisher Relations team
Final stage interview

Applicants must be eligible to work in the United Kingdom. A DBS check will be conducted on acceptance of the offer.

Assistant, Writer & Publisher Relations